support_request.md 1.2 KB
name: Support request about: Need some help? Got an error message? title: "" type: support labels:
- "waiting-on-developer" assignees: ''
What seems to be the problem?!
If you are getting an error message, then please copy/paste, or better, provide a screenshot to show us exactly what is wrong.
Can you provide a sosreport?
A sosreport really helps us to help you, by providing critical information about your install. If you can generate a sosreport, please copy and paste the output here.
How to generate a sosreport: https://docs.olivetin.app/sosreport.html
What package/file/container did you use to install OliveTin?
eg: OliveTin-1234-x86_64.rpm eg: Container from Dockerhub - please include the version number
Your config.yaml
Please copy-paste your config.yaml here
You don't need to include anything under "actions:" unless that is where your
error probably is.
OliveTin logs
If possible, please copy and paste your OliveTin logs from when the error happened.
Screenshot of WebDeveloper console logs
If you know how, and if you think it's relevant, a screenshot of the WebDeveloper console from when you clicked a button is often really helpful.
Anything else?
Add any other context about the problem here.